Great company, great product.įor those who want to the added convenience of a lightweight POD trailer and the benefits of it being able to be towed by a smaller vehicle. We opted for the air suspension on the Pioneer and it rides like a dream whatever the track. We like to get out a lot and the trailer has been awesome to carry all our gear in a neat organized way to make the most of every trip. Every area of the trailer has been thoroughly thought through and built with a quality that is rare and perfectly suited to Australian conditions. Since then we have been out on multiple trips and the overriding comment I have to make about the product is it's outstanding quality.
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When I picked up the trailer the experience was just as good, the team were very friendly and showed me around the trailer taking the time to make sure I understood how to use it to the fullest. The Trialmaster team guided me through their range of accessories pointing out the various benefits of each not the slightest 'salesy' approach, to make sure I got exactly what suited my situation. The high level of service, a commitment to making the process easy and genuine care that I got the right product was outstanding. No one’s perfect! Well done Ian you have the right business formula - no wonder your ActivePod trailer is selling like hot cakes!įrom the moment I contacted Trailmaster I was impressed. The last thing I’ll say is that Ian said he would have the trailer ready on ‘x’ date, he was 1 day late, his excuse was the COVID 5 day February lock down in Victoria. Remember that 2006 Honda Accord advert ‘when things just work’, same thing with the ActivePod trailer. In terms of the trailer - quality parts, well designed, and smooth to tow. Ian from TrailMaster Industries has a knack for providing a consistent quality customer experience, being responsive, and goes above and beyond to seal the deal but without the high pressure salesman tactics. On reflection everything I read about other people’s experiences with buying from TrailMaster Industries and product satisfaction rang true. A very happy camper! I finally got all of my camp gear out of my house and stored safely in my new ActivePod trailer.īefore sending an online enquiry, I looked at the reviews.
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